Job Description: Associate- Key Account

Location: Delhi, Mumbai & Bangalore  

Experience: 1-3 Years 

Educational Qualification: Bachelor’s / Master’s degree

Job Summary: 

As a part of Key Account Associate you will be part of a young & dynamic team that is changing the way restaurants operate. We are a SAAS company focussed on continuous growth & expansion with a clear target of building a strong technology that can create a never ending impact on the Restaurant Industry. We are looking for Competitive, High Energy individuals who have the entrepreneurial spirit with a strong desire to succeed. 

You will be responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, must build and maintain a strong relationship with the client.

Responsibilities:

• Build relationships with senior stakeholders and manage account planning
• Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe 
• Advise clients on the most effective ways to use the Restroworks Products 
• Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs 
• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn
• Identify and build Up-selling and cross-selling opportunities within your existing accounts and, taking EBR’s on the annual basis 
• Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)

Ideal Candidate:

• Good verbal and written communication skills
• Good analytics and reporting skills
• Good negotiations and retention skills
• Ability to multitask, work in a fast-paced environment.
• Have a high-level attention to detail
• Ability to work independently and to partner with others to promote an environment of teamwork

About Restroworks

Restroworks is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. Restroworks powers 12,000+ restaurants globally. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency and deliver a consistent guest experience.

Restroworks’ unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando’s, Carl’s Jr, Häagen-Dazs, Jamie’s Italian are among a few brands using Restroworks to manage their processes, people, and place of operations.

Restroworks is on a mission to make global restaurants prosperous.

For more information, visit www.restroworks.com