Onboarding & Implementation Specialist

Job Description: Billing Implementation

Location: Delhi, Mumbai & Bangalore

Experience: 3+ Years

Educational Qualification: Tech Graduate or hospitality graduate

Roles & Responsibilities:

  • Responsible for configuring, training and implementing Restroworks POS, Restroworks Cloud POS and integration with third party Systems
  • Assist in configuring, installing, and training the Restroworks product suites and associated integration for selected strategic projects when required.
  • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
  • Educating clients on how to use purchased software systems and customized system features.
  • Creating a specialized document for each client, detailing all customizations made.
  • Installing customized software systems and all necessary components.
  • Communicating with clients throughout the software customization process to obtain feedback and approval.
  • Ensuring that the project team is aware of key deliverables and project milestones.
  • After “go-live”, provide technical support to the customer.
  • Obtain project Sign Offs.

Ideal Candidate:

  • Degree in a Technical or Hospitality domain.
  • Good command over Professional written and spoken English. Knowledge of a second Language is an advantage.
  • Strong interpersonal skills with the ability to earn respect from both internal & external customers.
  • Familiarity with Windows Operating Systems, Printers and Routers.
  • Basic working knowledge of Networks, PC’s and troubleshooting installation issues.
  • Analytical problem-solving skills & project Management skills.
  • Strong out-going personality and confident presentation skills.
  • Ability to work effectively with both our internal & external customers at all levels of the organization.

About Restroworks

Restroworks is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. Restroworks powers 12,000+ restaurants globally. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency and deliver a consistent guest experience.


Restroworks’ unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando’s, Carl’s Jr, Häagen-Dazs, Jamie’s Italian are among a few brands using Restroworks to manage their processes, people, and place of operations.


Restroworks is on a mission to make global restaurants prosperous.

For more information, visit www.restroworks.com