Restroworks vs. NCR Aloha

What makes Restroworks a better
alternative to NCR Aloha

An in-depth comparison of two leading restaurant POS systems: Restroworks and NCR Aloha.

Learn about each system’s key features and benefits to get the best for your business.

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Here are 5 reasons to consider Restroworks over NCR Aloha
Still have more questions? Keep reading...
Will Restroworks provide real-time data?

Restroworks offers real-time data access from anywhere, ensuring you remain in control of your operations at all times. NCR Aloha does not provide real-time data access as it is not a cloud-native solution.

How do we compare menu management across the two platforms?

Restroworks allows quick updates and bulk menu changes, supporting operational agility. Meanwhile, NCR Aloha requires manual menu items and offer entries, leading to delays and potential errors.

Can Restroworks handle high transaction volumes better than NCR Aloha?

Restroworks offers 100% uptime with offline capabilities, ensuring uninterrupted operations even without an internet connection. It has been rigorously tested with over 15,000 daily transactions per store across four stores for 14 consecutive days, showcasing its robust performance under high demand. In contrast, NCR Aloha has faced significant criticism from clients due to frequent system crashes, which can be costly and disruptive.

Can Restroworks be directly integrated with other tools?

Restroworks connects directly with over 400 software tools, facilitating seamless operations. NCR Aloha lacks direct integration, requiring middle-layer software that causes inconsistencies and delays.

How reliable and effective are the support teams of Restroworks and NCR Aloha?

Restroworks provides 24/7 support where each customer is assigned the same support agent to maintain case history and ensure personalized service, resulting in a 99.23% customer satisfaction rate. NCR Aloha’s support has been reported to be problematic by many users. Most customers have voiced these concerns online, and some have even hired or are considering hiring third-party support companies due to NCR Aloha’s ineffective customer support.

Is a single platform really required for all restaurant operations?

NCR Aloha is a point solution requiring integration with various other solutions. Given the lack of real-time nature of the integration, it creates data silos and complexities. Restroworks is a full-stack restaurant solution, that can handle all your restaurant’s needs with its comprehensive suite of built-in modules.

What are the contract terms and cancellation fees for NCR Aloha and Restroworks?

NCR Aloha has unfavorable contracts with potentially high early termination fees and unclear terms that can lead to unexpected user costs; hence, you might regret getting into a long contract with no way out. In contrast, Restroworks offers more flexible agreements with transparent terms and no cancellation fees, avoiding hidden costs.

Which platform can be customized to meet the specific needs of a restaurant?

NCR Aloha’s customization is complex and time-consuming due to its hybrid setup, slow feature updates, decentralized architecture, and steep learning curve. Restroworks, on the other hand, offers intuitive settings that enable operators to customize workflows according to their requirements. Moreover, it also supports urgent feature requests, ensuring the platform adapts to the ever-evolving restaurant industry.

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Offshore implementation
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Open API
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Simplicity
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Online training & certifications
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Global security standards
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Front line friendly UI
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Why leading restaurants prefer Restroworks over NCR Aloha

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We are proud to have partnered with Restroworks in our digital transformation journey. Restroworks has replaced our legacy POS for 400 stores across Saudi Arabia. We have managed the project with 100% offshore support. This is a commendable achievement for both the teams at Restroworks and Herfy.

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Mohammad H.

Former IT director - Herfy

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Why Leading Restaurants Prefer Restroworks over NCR Aloha

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Earlier the stock management tool that we were using didn’t show us the data in real-time, it used to take one full day to fetch that data. With Restroworks, we can check this data in real time, which helps us to place orders for raw materials efficiently.
Sumit Arora

IT Head, Taco Bell India

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Cafe Bateel logo
“The rollout of Restroworks into our restaurant division has been seamless. We feel we are now better equipped to embrace the digital and omni-channel world, now that we have partnered with Restroworks.”
Duncan Muir

Senior Director – F&B and Retail, Café Bateel

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Having been in the industry for 20 years in this field, I know how hard it is to make the software work as per your requirements. It takes years to get a custom feature rollout. But with Restroworks, the custom requirements take only a few weeks. It has made our lives much easier.
Arun Gopi

IT Manager, Nando’s UAE

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Belgian Waffle Co logo
The best platform to manage all restaurant POS in one place. Very user-friendly and easily operative software. Provides all types of required data and reports in real-time that helps a lot in analyzing the growth and sales of the restaurants.
Shrey Aggarwal

Founder, The Belgian Waffle Co.

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Frequently Asked Questions

There are a lot of different factors to consider while choosing the right POS for your restaurant. You must consider your budget, size and format of your restaurant, ease of use and familiarity with the UI; all of which Restroworks can be adapted and customized for.

NCR Aloha has very specific hardware requirements, while Restroworks is hardware agnostic, meaning you don't need to purchase specific hardware to implement Restroworks. You can run Restroworks on any iOS, Android or web browser. Restroworks also boasts a proprietary hierarchy system to manage multiple deployments, formats and regions all from one enterprise account.

Unlike NCR Aloha, Restroworks offers more than a thousand settings and a fully customizable interface to suit any restaurant and its requirements. Additionally, Restroworks has created an online academy to train all frontline staff with all of the features and modules through this self-learning tool.

Purchasing, shipping and installation of NCR Aloha hardware can take several weeks. However for Restroworks, after an initial study of the restaurant's current set-up, the maximum onboarding time for even the largest franchises is not more than 2 weeks.

By virtue of Restroworks' cloud-based, hardware-agnostic nature, and through the use of the Restroworks academy, almost all implementations are done remotely. Our team members will also be available on-site in a heartbeat should the need arise. Customers also get full transparency on the status of the implementation process through the Restroworks Onboarding tool.

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