Café Bateel future-proofs operations with Restroworks

About Café Bateel

Café Bateel is one of the top gourmet cafés in the UAE. Started in 2007, Café Bateel has since expanded globally and can be found across some of the most premium locations such as the Marina Walk, Jumeirah Beach Residence (JBR) in Dubai, UAE and Le Prestige Mall in Jeddah (Saudi Arabia).

"The rollout of Restroworks into our restaurant division has been seamless and relatively pain-free. We feel we are now better equipped to embrace the digital and omni-channel world, now that we have partnered with Restroworks."

Duncan Muir, Senior Director – F&B and Retail, Café Bateel

The Problem

The outdated Point-of-Sale (POS) could not meet the changing customer needs and operational requirements. Café Bateel wanted a robust technology partner that can fill gaps in their existing FOH operations and continue to meet customer needs for the foreseeable future.

Time-consuming tech implementation – Implementing tech processes at a new outlet took a lot of time and manual effort, making the roll-out cumbersome.
Redundant legacy technology – The POS was ill-equipped to efficiently serve special customer requests like generating duplicate bills, bill split, and reprinting.
Manual reconciliation of online orders – The online orders from delivery platforms required re-punching in the POS. The process took up additional time and resources along with causing discrepancies in reporting.

The Solution

Restrowork’s implemented its cloud technology restaurant management platform across all outlets of Café Bateel in a record time, establishing a centralized control across all its locations.
Restroworks provided hands-on training to all the front-of-house staff and IT department throughout the implementation, ensuring smooth transition of operations from legacy to cloud technology. The team at Restroworks continues to remain available 24*7 for any support needs.
With Restroworks’ real-time analytics and CRM, it has become easier for Café Bateel to understand customer behavior and preferences, allowing them to formulate data-backed marketing and sales strategies.
Restroworks integrated the front-of-house and back-of-house directly with delivery aggregators such as Hunger Station, Talabat, Careem, and Zomato. There’s a single stream of online orders now which automatically syncs up all the orders in POS and Kitchen Display System (KDS).

The Outcome

Smooth transition of operations to the cloud platform – The platform infrastructure met the existing requirements along with adding new features and capabilities, providing the scalability required.
Single-click tech deployment– Launching a new outlet with Restroworks takes only a few minutes instead of days, eliminating manual database configuration.
Improved customer experience – With role-based controls at FOH, it was easier to cater to various customer requirements with relative ease and speed.
Automated reconciliation of online orders – Integration of FOH to delivery aggregators has eliminated discrepancies in reporting and the need for manual reconciliation.