K-Hospitality improves operational efficiency by 70% across its sub-brands
“Restroworks is a technical leader in the restaurant POS industry. Before moving to Restroworks in 2017, we were using a traditional POS which had a lot of limitations and was much costlier to maintain. Our manpower requirement for software maintenance dropped drastically after moving to Restroworks.”
Siddharth Laskar – Head of IT Department, K-Hospitality
“Restroworks is a technical leader in the restaurant POS industry. Before moving to Restroworks in 2017, we were using a traditional POS which had a lot of limitations and was much costlier to maintain. Our manpower requirement for software maintenance dropped drastically after moving to Restroworks.”
Siddharth Laskar – Head of IT Department, K-Hospitality
The Problem
High IT maintenance cost and data silos across sub-brands.
- The foodservice and hospitality giant, K-Hospitality Corp., has a diverse portfolio of around 400+ outlets of foodservice concepts across travel F&B retail, lifestyle F&B retail, banquet catering, and mall F&B management. Having such distinct services spread across various geographies made it extremely hard for the top management to monitor data and drive decision-making, creating a scope of errors.
- The enterprise faced limitations in running marketing campaigns due to the lack of immediate access to data in their legacy POS system. Either they were left with outdated data or no data to meet the objectives of their marketing campaigns, impacting the ROI of their marketing efforts negatively.
- The brand was using an on-premise POS system which required them to perform software maintenance for each of their outlets after regular intervals. It added to the cost of running their business.
The Solution
Restroworks enterprise module became their go-to technology stack within a month of its implementation. The team at K-Hospitality saw a significant uplift in productivity and leveraged better ways to run operations across their outlets.
- The top-down architecture of the Restroworks platform enabled complete visibility to the management at K-Hospitality. The management could now view data not only by the group and cluster level but also by each outlet. The ease of access to data also improved as they can view data in real-time, eliminating the need of reaching out to the restaurant manager each time.
- With the integration of CRM into the POS, the data flow became seamless. The marketing team’s access to actionable insights improved. The brand is now able to run customized promotional offers anytime across all their brands and also track performance, improving customer delight.
- Being a cloud-based platform, Restroworks enabled the enterprise to cut down on expenditure spent on Software Maintenance. A single IT Team is now able to manage the technology deployment at all outlets, completely remotely. There’s less time spent on deployment and maintenance. Besides, there are no hardware requirements and the technology can be used on any device, be it a desktop, tablet, or mobile.
- Once these moving parts came together into being a well-oiled restaurant operation engine, K-Hospitality Team had better visibility and predictability of their expansive portfolio of restaurant brands at the region, group, and outlet levels. The cloud technology and reliable support ensured there was zero downtime, improving their operations and restaurant experience.
The Outcome
- Increase in operational efficiency by 70% – Having centralized data access for all their outlets, enables the team at K-Hospitality with a real-time view to analyze profit vis-à-vis cost at each outlet. It helped them take corrective actions, leading to a 70% increase in operational efficiency across their food courts and fine dining outlets.
- Customized and targeted marketing – With the integration between CRM and POS, the brand can run marketing campaigns targeted and tailored to specific geographies and brand audiences. They can also understand customer behavior better, enhancing their marketing campaigns and offers.
- Cost savings on IT manpower – With the Restroworks cloud-based restaurant management platform, there is no longer a requirement to have dedicated IT infrastructure for maintenance. The 24*7 support ensures an immediate resolution to any issue, regardless of the location or the number of outlets.
