How Sbarro uses Restroworks to increase transparency and operational efficiency

Sbarro outlet
About Sbarro

Known for its Original XL New York-style pizza and fresh ingredients, Sbarro is a US-based 6th largest pizza chain in the world and 4th largest pizza chain in India.

Sbarro logo
"No matter where I am in the world, I don’t have to call anyone to get the real-time updates on stock inventory anymore. The managers on my team, and I are always on top of our operations. We have elevated customer experience and operations at Sbarro with this information."
Akshay Balwani, Director of Business Development, Upper Crust Foods Pvt. Ltd
The Problem
Poor visibility into the back-of-house operations
  • Lack of real-time visibility into the inventory – As food is what makes up the majority of inventory for a restaurant, managing it efficiently is crucial to success. Sbarro needed a way to get real-time visibility into stock inventory and find early indicators before they turn into bigger issues. “It doesn’t help us much if the staff gets to know about inventory issues at the end of the month. By that time, you have lost a lot of time. You can’t correct things, and for business, it means we are in a bad place,” says Akshay.
  • Lack of integration between online delivery aggregators and POS – Like most QSR busin