About Tresind
Tresind is one of the world’s most celebrated Indian fine-dine brands, part of Dubai-based Passion F&B. Founded by Bhupender Nath, the group opened its first Tresind restaurant in Dubai in 2014 and then Tresind Studio at St. Regis Dubai in 2018. In 2025, Tresind Studio became the first Indian restaurant in the world to receive three Michelin stars. Today, Passion F&B operates several contemporary Indian fine-dining concepts across Dubai, Mumbai, and London. These include Avatara, Carnival by Tresind, Bistro Aamara, and Nonnaverse. Tresind Studio is also ranked amongst The World’s 50 Best Restaurants and Best Restaurant in the Middle East & Africa.
The Problem
A fine-dine portfolio held back by legacy tech
- Old SQL-based POS holding back service – Before Restroworks, Tresind was using an old, on-premise SQL-based POS. Any error in the database would shut down the entire system, sometimes in the middle of service. This kind of disruption was difficult for a fine-dine restaurant to manage.
- Menu changes were slow – Updating 50 items could take 2-3 hours. The SQL database would often break during updates, so changes had to be made before or after service. This slowed down how quickly the kitchen could refresh the menu.
- Guest details were not available in one place – Personal information, such as allergies, dietary requirements, preferred tables, wine choices, and previous orders, wasn't stored in one place. Often, staff had to rely on memory alone. This made it difficult to give returning guests a truly personalized experience.
- No real time view of the business – There was no real time sales, stock and food cost data. Every month, the finance team was manually reconciling the costs of food and stock, and leadership had little visibility into how each restaurant was doing.
The Solution
Michelin-star service backed by an enterprise cloud
- Restroworks Billing replacing legacy SQL – Restroworks Billing replaced the old SQL-based POS and now runs across all 15+ Tresind restaurants in Dubai, Mumbai, and London. Service keeps running smoothly even when updates are made.
- Enterprise-grade security – Tresind runs on a secure Restroworks cloud platform that meets global security standards, including ISO 27001, ISO 27017, GDPR, and SOC 2.
- Live menu changes during operating hours – The team can update multiple menu items at once, even during operating hours. Changes made at head office can be sent to all outlets at the same time.
- CRM built to capture all guest preferences – Restroworks CRM stores guest data including allergies, dietary requirements, previous orders, wine preferences and favourite tables in one profile. When a guest returns the staff can see these details and provide a more personal experience.
- AI-powered loss prevention – Restroworks anomaly detection monitors the billing and transactions in real-time. It automatically alerts the team about unusual activity like suspicious discounts, voids, or deleted bills.
- Live business insights – The team gets a live view of sales, costs, and margins across outlets, countries, and the group. They can check the numbers anytime, from anywhere.
The Outcome
One platform gives Tresind the flexibility to grow across markets
- Zero POS downtime during service – The cloud-based system can carry on service without being interrupted by database issues or system updates. Teams can focus on guests instead of fixing system problems.
- 95% faster menu updates – Menu changes that used to take hours can now be made in minutes and updated across all restaurants. This gives the culinary team more flexibility to quickly update the menu.
- Up to 78% of guests keep coming back – Guest preferences, allergies, dietary needs, and past orders are available to the team when guests return. This helps staff recognize guests and serve them better. Tresind has seen up to 78% of guests with specific dietary needs return frequently.
- Live visibility, greater control – The team gains real-time insight into business performance with the Cockpit App, and early reporting of unusual billing activity helps resolve issues quickly.
- Ready for new outlets and markets – New outlets, cities, concepts, or the next Michelin star can all run on the same cloud platform as Tresind plans future expansion.
