Tresind delivers Michelin-starred customer experiences with Restroworks

Tresind restaurant interior
About Tresind

Tresind is a multi-award winning and critically acclaimed flagship of fine-dine restaurants based in Dubai. Established in 2014, it has ever since been ranked among the leading restaurants in the world.

Tresind Logo
“Thanks to Restroworks we have been able to achieve the speed and scalability we wanted. We are also able to understand what our customers want and cater to their needs better.”
Bhupender Nath- Founder and Managing Director, Tresind
The Problem
  • Time-consuming technology stack – Before moving to Restroworks, Tresind used an SQL-based POS system. Since the POS was on-premise, it took a lot of time and effort simply to keep the lights on for the system. Any instance of error in the database would cause the entire system to shut down, disrupting the operations and customer experience.
  • Lack of scalability in the legacy POS – The previous platform Tresind used wasn’t designed for scalable operations. It would take the Tresind team at least 2 to 3 hours if they were to update a list of only 50 items on the menu. Besides, the team had to conduct these update tasks before or after work hours as the system would break while they would update the SQL database. This would always halt the operations for a few hours. It was challenging to carry out the changes across all its locations by physically visiting the outlets.
  • Lack of real-time access to business performance and customer insights – Tresind lacked access to deeper insights on business performance and customer behavior. The sales performance was a complete black box for Tresind. The team struggled to reconcile stock and food costs.
Restaurant staff disturbed
A lady liking the Restroworks point of sale interface