How Call Chotu reduced Order Processing time by 50% using Restroworks

About Paschion Restaurants (Call Chotu)

Paschion Restaurants, co-founded by chef Chiquita and industry veteran Sumit Gulati, has been reshaping Delhi NCR’s dining and cloud kitchen scene. Starting in 2008 with Spice Market, they’ve since launched brands like Call Chotu, Yours Truly Butter Chicken, and Nai Delhi Ke Paranthe.

“Restroworks has been our backbone from managing multi-brand cloud kitchens to launching our first diner. Their tech just works, and it’s helped us scale faster, smarter, and more confidently.”
Sumit Gulati, Co-founder, Paschion Restaurants (Call Chotu)
The Challenge
Managing Multi-Brand, Multi-Location Operations Efficiently

Before integrating Restroworks, Call Chotu faced operational challenges that hindered efficiency and scalability:

  • Manual Order Management - Processing online orders across multiple brands required manual intervention, leading to delays and errors.
  • Disjointed Kitchen Operations - Orders from different platforms did not sync in real time, affecting kitchen efficiency.
  • Inefficient Menu Updates - Menu modifications across locations and delivery platforms were time-consuming and inconsistent.
  • Lack of Real-Time Business Insights - Tracking sales, outages, and performance metrics required extensive manual effort.
  • Scaling Bottlenecks - Expanding to new locations required significant setup time and operational adjustments.
The Solution
Seamless Multi-Brand Integration with Restroworks

Restroworks provided an end-to-end solution that streamlined Call Chotu’s operations, enhancing efficiency across its cloud kitchens and new dine-in format:

  • Automated Multi-Brand Order Processing - Orders from Zomato, Swiggy, and direct channels now sync instantly with the Kitchen Display System (KDS), reducing order processing time.
  • One-Click Menu Updates - A centralized menu management system ensures real-time updates across all platforms and locations.
  • Real-Time Analytics & Monitoring - The cockpit app provides instant visibility into sales, outages, and performance trends.
  • Call Center Module for Centralized Order Tracking - Reduces dependence on individual outlet managers, improving service consistency.
  • Rapid Outlet Expansion - New locations can be set up and integrated within 48 hours, ensuring seamless scalability.
  • 24/7 Support - Dedicated round-the-clock support minimizes downtime and operational disruptions.
The Measurable Impact
Efficiency, Accuracy & Scalability

With Restroworks, Call Chotu achieved:

  • 50% Reduction in Order Processing Time - Faster order fulfillment improved customer experience.
  • 100% Real-Time Kitchen Sync- Orders reach the kitchen within 3-4 seconds, eliminating manual delays.
  • Seamless Multi-Location Scaling - Expansion to new locations reduced setup time from weeks to 48 hours.
  • Centralized Business Insights - Real-time tracking of sales and operational metrics for data-driven decision-making.
  • Zero Billing Errors - Automated processes eliminated manual discrepancies.

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The Future of Call Chotu

With an aggressive expansion plan, Call Chotu aims to open diners in every neighborhood, making quality dining accessible without breaking the bank. By continuing to leverage Restroworks’ tech-driven solutions, they are set to scale rapidly while maintaining their commitment to quality, affordability, and customer satisfaction.

Conclusion: A Scalable & Tech-Driven Future

By integrating Restroworks, Call Chotu has transformed its cloud kitchen and dine-in operations, ensuring seamless scalability, improved efficiency, and superior customer experience. With continued growth plans, the brand is set to expand its footprint, leveraging Restroworks’ technology to streamline operations and enhance service quality.

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