How Häagen-Dazs Streamlined Operations and Gained Inventory Visibility with Restroworks

About Häagen-Dazs India

Gregory Demelo joined Häagen-Dazs in 2015 after 19 years in hospitality. He now leads pan-India operations for General Mills, growing the brand to 21 outlets across seven cities, including Jaipur and Indore.

“After getting Restroworks on board, things became very easy for me—from updating menus to inventory to reporting. The response time is fast, the system is user-friendly, and the team is always approachable. It gives me everything I need to manage operations confidently.”
Gregory Demelo, National Head of Operations & Development, Häagen-Dazs India
The Challenge
Transitioning from Global to Local Control for Operational Agility

Before adopting Restroworks, Häagen-Dazs India faced several operational hurdles:

  • Delayed Response from Offshore Software Provider - Billing and product updates were managed by a Singapore-based team, which led to slow response times for urgent tasks like updating products, managing outages, and running offers.
  • Menu Management Bottlenecks - Making pricing changes or removing unavailable products from the system was time-consuming and operationally disruptive.
  • Limited Inventory Control - Manual inventory tracking led to discrepancies and made it difficult for franchise owners to monitor variance and prevent pilferage.
  • Inefficient Reporting - Sales and inventory reports lacked granularity, limiting the ability to forecast product demand accurately and prepare MIS reports efficiently.
Restaurant staff using point of sale interface
The Solution
Operational Clarity and Local Control with Restroworks

Restroworks replaced the legacy global software, bringing speed, control, and visibility to daily operations:

  • Real-Time Menu Updates - Gregory and his team can now instantly update prices, delete items, and implement offers without delay.
  • Inventory Management and Variance Tracking - Store-level inventory reporting is automated, with franchisees alerted to variances above the allowed 2% threshold, helping curb pilferage and enforce accountability.
  • Cockpit App for Central Monitoring - Gregory reviews detailed end-of-day reports across all outlets, including sales mix, product-level contribution, and transaction count, enabling data-driven planning and staff review meetings.
  • Forecasting with Micro-Level Detail - Automated reporting helps Gregory generate quarterly production forecasts for the France-based factory, based on actual flavor performance and demand trends.
  • User-Friendly Interface and Training - Restroworks provides onboarding training, hands-on POS usability, and easy troubleshooting protocols, ensuring staff comfort and operational independence.
  • Quick Shop Launch Support - Restroworks teams fully engage during new store openings, ensuring smooth go-lives and real-time integration.
Restaurant staff using point of sale interface
The Measurable Impact

Clarity, Speed & Data-Backed Decision Making

With Restroworks, Häagen-Dazs India achieved:

  • Faster Menu Control - Dynamic updates without relying on overseas teams.
  • Complete Inventory Visibility - Franchise owners can track consumption and detect anomalies at the store level.
  • Accurate Forecasting - Product performance data supports quarterly and yearly supply planning with the France production unit.
  • Improved Team Efficiency - Store staff find the POS system intuitive and are better trained to handle glitches.
  • Operational Autonomy - Local resolution and support reduce downtime and increase responsiveness.

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The Future of Häagen-Dazs India

As a premium global brand with a growing Indian presence, Häagen-Dazs continues to invest in experience-driven retail. With shops designed by a France-based team and executed by a local design unit in Mumbai, the company emphasizes brand consistency, luxury ambiance, and operational excellence. Restroworks enables this scale by offering reliable technology supporting India-specific needs without compromising global standards.

Conclusion: Operational Precision with Local Agility

By partnering with Restroworks, Häagen-Dazs India transitioned from a slow, globally managed system to a responsive, data-rich platform that empowers frontline teams and decision-makers. The result: faster updates, stronger inventory controls, and more accurate planning—driving long-term scalability and operational consistency.

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