Herfy Achieves Digital Transformation Across 400+ Outlets In Less Than 150 Days

Herfy outlet exterior
About Herfy

Herfy’s is the largest and one of the iconic fast-food chains in Saudi Arabia with over 400+ stores, surpassing the presence of international brands in the country.

Herfy logo
"We are proud to have partnered with Restroworks in our digital transformation journey. Restroworks has replaced our legacy POS for 400 stores across Saudi Arabia. We have managed the project with 100% offshore support. This is a commendable achievement of both the teams at Restroworks and Herfy."
Mohammad Hussein- Former IT Applications Manager, Herfy
The Problem
Incompetent technology stack for the brand expansion
  • Lack of centralized control over the operations – The legacy POS used by the client made the managing of the operations from a centralized location difficult. The client had three different versions of the POS software running the operations across their outlets. Since the legacy POS stores data on-site on local servers and runs on a closed internal network, establishing a seamless centralized control was a challenging task.
  • Limited and faulty third-party integrations –The client delivered food through online aggregators such as Hunger Station, Jahez, and Mrsool. As the legacy POS provider didn’t support integrations for several regional third-party partners, the staff had to manually enter the orders received through third-party delivery partners, leading to productivity issues. The client also noticed discrepancies in the settlements for orders made through self-ordering kiosks.
  • Lack of visibility between the front of house and back of house – The brand offered over 550+ menu items, and it was quite complex for them to ensure consistency in the recipe, offers, and combos across all the geo-locations. The legacy POS system didn’t offer the scalability and visibility needed to deal with this issue. Additionally, it was getting difficult to inform the customers about the order status due to the high volume of orders.
Restaurant staff disturbed