- PRODUCT
Restaurant POS
Scalable restaurant POS system for global chains
Tablet Ordering
Elevate guest experience with server app
Customer Order Display
Real-time customer interaction and order enhancement
Table Layout
Efficient table management for optimizing turnover
Restaurant reservation Software
Simplify table bookings to enhance guest experience & operational efficiency.
Inventory Management
Streamline inventory, reduce waste, boost profitability
Base Kitchen
Central kitchen software to optimize operations
Recipe Management
Accurate kitchen ingredient tracking for waste reduction
Supply chain management
Stress-free logistics with our restaurant supply software
Kitchen Display System
Tame kitchen chaos with kitchen display system
kitchen production system
Future-ready kitchen production system
forecasting
Accurately forecast demand and optimize your inventory
RESTROWORKS MARKETPLACE
Grow with Restroworks
tECHNOLOGY Partnership
Efficient integrations for hot, fresh food delivery
Restaurant Analytics Software
Gain insights that drive growth
Cockpit App
Real-time insights on the go
Enteprise Reporting
200+ reports for data-driven restaurant success
Anti theft
Prevent theft, protect restaurant profits with anti-theft software
Self ordering kiosk
Enhance hospitality, delight customers with self-ordering
QR Code Ordering
Simplified dining with QR Ordering System
Web ordering
Effortless online ordering website creation
Mobile Ordering
Experience unprecedented reach with your own app
- PLATFORM
API
Empower your integrations with our open API
Solution Architecture
360° success view for scalable profitability.
Security & Compliance
Data security beyond global standards
ERPs
ERP integration made seamless
Menu Management
Create and manage seamless menus across all your locations
API
Empower your integrations with our open API
Solution Architecture
360° success view for scalable profitability.
Security & Compliance
Data security beyond global standards
ERPs
ERP integration made seamless
Menu Management
Manage menus of all your locations with ease
- SOLUTIONSBy Role
Serving simplicity to IT, ops, finance and more
information technology
Deploy, manage POS, track sales, inventory, generate reports
OPERATIONS
Empower operations for efficient, profitable restaurant management
Finance
Real-time outlet numbers always at your fingertips.
Owner
Manage recipes, costs, expenses, and prevent theft remotely
Franchise
One solution for multiple regions and outlets
By FormatAdaptable cloud solution for effective restaurant management
FINE DINE
Serve delicacies that delight customers
QSR
Comprehensive cloud-based QSR software solution
Cloud Kitchen
Coordinate multiple kitchens and aggregators
FAST CASUAL
Quick turn around time like no other
HOTELS
Serve happiness with hospitality like never before
FOOD Court
Efficiency for high-traffic food court management
Bars and pubs
Elevate your ambiance with our bar management solutions
Catering
Unleash culinary creativity with our catering management excellence
Cafe
Brew success with our cafe-centric management innovations
Drive-thru
Drive efficiency with our streamlined drive-thru management suite
- PARTNER
- RESOURCESEXPLORECOMMUNITYCOMPARE
Discover how Restroworks stacks up against the competition
- COMPANY
About us
Meet Restroworks! A leading unified restaurant technology
platform that empowers global chains to thriveCareers Current Opening
Explore job openings at Restroworks
Events
Explore where Restroworks software is
making waves in the restaurant world.Newsroom
Read the latest and greatest from the Restroworks family
Compliance
Security, privacy, and compliance at Restroworks
- Let’s Talk
- Get Demo
GLOSSARY
Omni-Channel Order Management
Omni-channel order management allows restaurants to provide a seamless and consistent ordering experience across multiple platforms, including in-person, online, mobile apps, and third-party delivery services.
What is Omni-Channel Ordering?
Omni-channel order management refers to providing a seamless and consistent ordering experience for customers across multiple platforms, such as in-person, online, mobile apps, and third-party delivery services. By integrating all these channels into one unified system, restaurants can enhance customer convenience, increase sales, and improve operational efficiency. Omni-channel ordering ensures that customers can interact with the restaurant through their preferred medium without any friction, creating a more cohesive and personalized experience.
Components of Omni-Channel Order Management:
- Unified Ordering System: Integrating in-person, online, mobile, and delivery service orders into a single system allows restaurants to manage orders efficiently and reduce errors.
- Cross-Platform Consistency: Ensuring that menus, promotions, and pricing are consistent across all ordering platforms to provide a seamless experience for customers, regardless of how they place their order.
- Mobile App Integration: Developing user-friendly mobile apps that allow customers to browse menus, place orders, and track deliveries with ease, enhancing customer engagement and loyalty.
- Online Ordering Platforms: Offering a smooth online ordering process through websites or third-party platforms, complete with customized options, real-time availability updates, and secure payment gateways.
- Delivery Partnerships: Collaborating with third-party delivery services like UberEats, DoorDash, and Grubhub to expand the restaurant’s reach and provide more delivery options to customers.
- In-Store Kiosks and Tablets: Implementing self-service kiosks or tablets for in-store orders to streamline operations, reduce wait times, and offer personalized recommendations.
How to Implement Omni-Channel Order Management?
- Centralized Order Management: Use a single platform to manage orders from all channels, ensuring efficient processing, inventory tracking, and seamless communication between the kitchen and front-of-house staff.
- Third-Party Delivery Integration: Partner with popular delivery services, ensuring that the restaurant’s menu is accurately displayed, orders are properly synced, and customer service is maintained throughout the delivery process.
- In-Store Technology: Introduce self-service kiosks or tablet-based ordering systems to reduce the workload on staff, offer quicker service, and reduce human error in taking orders.
- Real-Time Inventory Management: Use technology to track inventory in real-time across all channels, ensuring that customers only see available items and reducing the risk of stockouts or overselling.
- Data Utilization for Personalization: Use customer data collected from various platforms to offer personalized recommendations, loyalty rewards, and promotions that cater to individual preferences and buying behaviors.
Benefits of Omni-Channel Order Management:
- Increased Sales: By offering multiple ways to order, restaurants can reach a larger customer base, capture more orders, and boost overall revenue.
- Improved Customer Convenience: Customers have the flexibility to order from anywhere, using their preferred method, whether it’s through an app, website, in-store kiosk, or delivery service.
- Streamlined Operations: Integrating all orders into a single system helps reduce manual input errors, improves order accuracy, and simplifies inventory management.
- Higher Customer Retention: A seamless, convenient, and personalized experience across all channels increases customer satisfaction, loyalty, and repeat orders.
- Enhanced Brand Consistency: Offering the same menu, pricing, and promotions across platforms ensures that customers receive a consistent brand experience, no matter how they order.
- Data-Driven Insights: Collecting data from different ordering channels allows restaurants to better understand customer preferences, tailor marketing efforts, and optimize menu offerings.
By implementing omni-channel order management strategies, restaurants can create a flexible, efficient, and customer-friendly system that meets the needs of today’s digital-savvy diners.