Tableside Ordering

A service model where waitstaff take orders, process payments, and provide customer service directly at the table, enhancing efficiency, accuracy, and customer satisfaction.

What is Tableside Ordering in Restaurant Management?


Tableside ordering in restaurant management refers to the practice of waitstaff taking orders, processing payments, and providing customer service directly at the customer’s table, using handheld devices or tablets. This service model eliminates the need for customers to go to a central location to place orders or pay bills, enhancing the dining experience by providing faster service, increasing order accuracy, and improving customer interaction.


Components of Tableside Ordering:


  1. Handheld Devices or Tablets: Portable devices used by waitstaff to take orders and process payments.
  2. POS Integration: Integration with the restaurant’s point-of-sale (POS) system to send orders directly to the kitchen and update inventory in real-time.
  3. Menu Display: Digital menu display on handheld devices for easy browsing and ordering.
  4. Payment Processing: Secure payment processing capabilities to accept credit/debit cards, mobile payments, and split bills.
  5. Order Tracking: Ability to track orders from placement to delivery, ensuring timely service and order accuracy.
  6. Customer Interaction: Enhanced customer interaction through personalized service, menu recommendations, and order customization.


How to Implement Tableside Ordering?


To implement tableside ordering in your restaurant, follow these steps:


  1. Choose the Right Technology: Select handheld devices or tablets that are compatible with your POS system and meet your restaurant’s needs.
  2. Integrate with POS: Ensure seamless integration with your POS system to streamline order processing and inventory management.
  3. Train Staff: Provide training to your waitstaff on how to use the handheld devices or tablets for taking orders and processing payments.
  4. Test the System: Conduct thorough testing to ensure the devices work correctly and the ordering process is smooth.
  5. Promote the Service: Inform customers about the tableside ordering option through in-store signage, menus, and staff communication.


Benefits of Tableside Ordering in Restaurant Management:


  1. Improved Efficiency: Reduces wait times for customers by allowing orders to be taken and processed quickly.
  2. Increased Order Accuracy: Minimizes errors in order taking and reduces the risk of miscommunication between staff and kitchen.
  3. Enhanced Customer Service: Provides a personalized dining experience with recommendations and customization options.
  4. Faster Table Turnover: Speeds up the dining process, allowing for more customers to be served in a shorter period.
  5. Streamlined Payment Processing: Enables customers to pay directly at the table, reducing wait times and increasing convenience.


Strategies to Optimize Tableside Ordering:


  1. User-Friendly Interface: Ensure the ordering system is easy for both staff and customers to use.
  2. Menu Customization: Allow customers to customize their orders easily, providing a more personalized experience.
  3. Upselling Opportunities: Use the tableside ordering system to suggest additional items or upgrades to increase sales.
  4. Feedback Collection: Encourage customers to provide feedback on their experience with the tableside ordering system.
  5. Integration with Loyalty Programs: Integrate the ordering system with your restaurant’s loyalty program to offer rewards and incentives.
  6. Regular Updates: Keep the ordering system updated with the latest menu offerings and features to enhance the customer experience.


By implementing and optimizing tableside ordering, restaurants can improve efficiency, accuracy, and customer satisfaction, ultimately leading to a more successful and profitable business. This service model enhances the overall dining experience by providing faster service, increasing order accuracy, and improving customer interaction.

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