How Indus Flavor Optimized Inventory Costs and Scaled with Restroworks

About Indus Flavor

Indus Flavor, founded by Piyush Agarwal and family in 2011, serves authentic vegetarian North Indian cuisine. From Hudson Lane, it has expanded to Pacific Mall NSP, Cross River Mall, and AIPL Joy Central, with new outlets upcoming in Connaught Place and Ambience Mall Vasant Kunj.

"Restroworks helped reduce our food cost by nearly 10%. No other system matches their strength in inventory and backend. Their software works day in and day out, and it lets us focus on what matters: serving great food."
Piyush Agarwal, Co-founder, Indus Flavor
The Challenge
Achieving Operational Consistency and Cost Control at Scale

Over the years, Indus Flavor encountered key operational hurdles that made expansion and standardization challenging:

  • Manual Billing & Reporting - Early operations relied on spreadsheets and manual POS systems with limited reporting capabilities.
  • Inventory Leakage - Tracking over 180 SKUs manually led to pilferage, wastage, and inconsistent food cost management.
  • Scalability Without Centralized Control - Each location operated independently, making real-time oversight and consistency difficult.
  • Lack of Historical Insights - No unified system to track customer feedback or identify repeat visit trends.
  • Staff Training Bottlenecks - New hires struggled with complex systems and inconsistent software experiences.
Restaurant staff disturbed
A lady liking the Restroworks point of sale interface
The Solution
Inventory, Billing, and Customer Intelligence with Restroworks

Restroworks enabled Indus Flavor to streamline backend operations while preserving its culinary philosophy:

  • Inventory Management Suite - Enabled real-time tracking of 150+ grocery items across outlets, reducing pilferage and waste.
  • Advanced Reporting - Sales and performance comparisons (daily, weekly, YoY) via the Restroworks Cockpit App allowed data-driven decisions.
  • Feedback Intelligence - Historical dish-level feedback tracking triggered proactive service interventions and dish improvement.
  • Rapid Staff Onboarding - Intuitive POS interface reduced billing report generation time to under 20 minutes, even for new staff.
  • Integrated Billing + Material Management - Enabled visibility into food cost metrics and simplified outlet-level operations.
Restaurant staff using point of sale interface
The Measurable Impact

Cost Reduction, Speed, and Control Across Locations

  • 8-10% Drop in Food Cost - Reduced from 32-34% to 23-25%, saving lakhs monthly.
  • Real-Time Operational Oversight -The founders use the Cockpit app daily to monitor sales across all outlets.
  • Historical Feedback Recall - Re-engagement based on prior visit experiences enhanced repeat customer loyalty.
  • Scalable Staff Training - New cashiers are trained within minutes, ensuring consistency during expansion.
  • Zero System Breakdowns - 99% uptime during high-volume sales days ensured uninterrupted operations.

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The Future of Indus Flavor

With 6 outlets and several more in the pipeline, Indus Flavor aims to cover Delhi NCR with 10-12 strategically located dining and delivery outlets within 2-3 years. The brand focuses on authenticity, freshness, and regional North Indian offerings, without compromising operational efficiency. Restroworks will support controlled, tech-driven growth while maintaining food quality and customer satisfaction.

Conclusion: A Consistent, Tech-Enabled Growth Path

Indus Flavor’s journey from a single outlet to a recognized vegetarian restaurant chain reflects disciplined execution and belief in quality over scale. With Restroworks managing inventory, analytics, and backend operations, the brand is positioned to scale while preserving its originality and product integrity.

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