How Ivoryy Improved Operational Control and Reduced Wastage with Restroworks

About Ivoryy by Starshine Brands

Ivoryy, a flagship of Starshine Brands led by Shweta Gupta, is a luxury dining brand known for its European-bohemian aesthetic and immersive food, music, and ambiance. With award-winning outlets across India, including Goa, it delivers innovative cuisine and curated guest experiences.

“Restroworks gives us total control, whether it’s a franchisee or a flagship store. From reducing delays and wastage to driving timely service and better strategy, it’s become integral to our expansion.”
Shweta Gupta, Executive Director, Starshine Brands (Ivoryy)
The Challenge
Managing Multi-City Expansion with Operational Control

As Ivoryy expanded across cities with varying customer demographics and service expectations, Starshine Brands encountered multiple operational challenges:

  • Inconsistent data visibility across outlets, especially during scale.
  • Manual tracking of voided KOTs, order delays, and cancellations.
  • Difficulty identifying pilferage and bottlenecks.
  • Limited insight into underperforming items and promotional impact.
  • High costs due to operational inefficiencies and delayed reporting.
Restaurant staff using point of sale interface
The Solution
Centralized Control and Real-Time Insights with Restroworks

Restroworks enabled Ivoryy to take complete control of its multi-outlet operations, driving efficiency, cost reduction, and service improvements:

  • Centralized Dashboard - One platform to monitor all outlets, including franchisee locations, with instant access to data and insights.
  • Order Lifecycle Visibility - Tracks order placement to delivery with timestamps to identify time lags and voids.
  • KOT Monitoring - Detects cancelled or delayed kitchen orders in real time to minimize service disruption.
  • Cost and Waste Reduction - Operational transparency reduced unnecessary cost run-ups and wastage.
  • Sales and Promotions Reporting - System-generated reports highlight best-selling items, underperforming SKUs, and campaign performance.
  • Franchisee Oversight - Uniform technology stack across owned and franchised outlets to ensure consistent experience and cost tracking.
Restaurant staff using point of sale interface
The Measurable Impact

Data-Driven Efficiency and Customer Satisfaction

Restroworks delivered measurable operational benefits to Ivoryy:

  • Improved order delivery timelines, enhancing customer satisfaction.
  • Faster issue resolution with void/cancellation analytics.
  • Reduced pilferage and backend losses through centralized monitoring.
  • Accurate sales tracking enabled better inventory and promotional decisions.
  • Franchised outlets achieved cost control parity with owned locations.

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The Future of Ivoryy

With active plans to launch new outlets in Connaught Place, Gurgaon, and across India, Ivoryy is on an accelerated growth path. Restroworks will continue to serve as the operational backbone for this expansion, providing scalable infrastructure and deep operational insights.

Conclusion: Tech-Led Expansion at Scale

By integrating Restroworks, Ivoryy has established operational control across its expanding footprint. The result is reduced costs, improved efficiency, and elevated customer experience backed by centralized data and real-time actionability.

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