About Ivoryy by Starshine Brands
Ivoryy is a luxury restobar concept from Starshine Brands, a multi-brand hospitality group led by CEO Manish Sharma and Executive Director Dr. Shweta Gupta. With European-bohemian interiors and pan-continental food and cocktails, each outlet promises an unforgettable experience. Ivoryy currently has three outlets in Delhi, Goa and Bhopal. Each location has its own character, a garden setting in Delhi, a lively nightlife space in Goa, and a café-lounge in Bhopal. Starshine operates Ivoryy through both company-owned and FOCA franchise outlets, with celebrity Chef Akshat Parihar as the brand ambassador. The group plans to take Ivoryy to more tier-1 and tier-2 cities in the coming years.
The Problem
Scattered data, manual void tracking, and no franchise-level view
- Data scattered across outlets – With Ivoryy expanding across cities and markets, the team couldn't see how all the outlets were performing in one place. Each outlet reported on its own terms and on its own time making it hard to compare performance outlet by outlet.
- KOTs and cancellations tracked manually – Tracking of KOT voids, delays, and cancellations manually left potential for patterns of theft or slow service to go unnoticed for days.
- No clarity of individual menu items – Reports didn’t have SKU level detail and were only available with a lag, so it was difficult to know which items were underperforming or how promotion campaigns were actually landing.
- Visibility didn't keep pace with increasing costs – Inefficiencies in operations and lapses multiplied across outlets before leadership could act on them because of late reporting. Costs were far from the head office’s vision.
The Solution
One Restroworks stack now powering multi-city Ivoryy operations
- Cockpit App for one view of every outlet – All Ivoryy outlets, whether company-owned or franchised, use the same Restroworks system. The Cockpit App ensures the team has all metrics and data on one screen and can track live sales, check order status, compare outlet performance and campaign results in real time across every outlet.
- Order tracking from start to finish – Restroworks POS records the time for every order from the moment it is placed until it is delivered. With this feature, the team can easily spot gaps and track voided KOTs, cancellations, and order delays.
- AI alerts for unusual billing activity – Restroworks anomaly detection monitors the billing and transactions in real-time. It automatically alerts the team about unusual activity like suspicious discounts, voids, or deleted bills. The team can catch possible pilferage and irregularities surfacing as they happen instead of end-of-day reconciliation.
The Outcome
One central view, tighter cost control, and franchise parity with flagship outlets
- Whole business in one-view – The head office can now see all company-owned and franchise outlets from one dashboard, in real time. The team no longer needs to wait for calls or individual outlet reports to know what is happening.
- Issues spotted and fixed early – The team can easily see where and by whom an item was deleted or a ticket was cancelled, making it easier to catch issues early. This has helped keep pilferage under 2% and prevent unnecessary revenue loss.
- Easy expansion to new cities – Expanding to new locations is simpler because the team can use the same Billing and Cockpit setup, keeping operations and service standards consistent across locations.
