About FIO Restaurants
FIO was founded in 2009 by Vineet Wadhwa, who turned a green corner of Delhi's Garden of Five Senses into FIO Country Kitchen & Bar. Drawing on decades of catering and hospitality experience, FIO blends fresh, health-minded food with a strong focus on experience and setting. The group has since grown into a family of distinct dining brands, adding Kaméi (Asian), newly opened in Saket, and The FIO Table (Mediterranean).
The Problem
More brands, more data, no single view
- Guest data scattered across visits – FIO struggled to easily track a guest’s preferences, previous visits, or dietary needs from visit to visit.
- Insights merged manually – Performance review for each day had to be merged manually and was still not clear.
- New ventures, difficult to monitor remotely – Every new concept FIO opened was another operation to keep an eye on, and it was difficult to monitor them from a distance.
- Healthy food, but limited business insights – FIO was known for serving fresh, healthy food, but that didn't reflect on the data that is needed to make faster, better business decisions.
- No live view while away – Owners and stakeholders couldn't track sales or operations in real time when they were away from the restaurants or traveling.
The Solution
One platform for guest intelligence and remote oversight
- Personalized service, visit after visit – With Restroworks' CRM and Reservation Management System, guest preferences, allergies, visit history, and billing details are stored in one profile. This helps the team recognize returning guests and deliver a more personalized experience every time they visit.
- No more building reports manually – Instead of creating reports manually, the team receives automated daily reports with month-to-date (MTD) and year-over-year (YOY) comparisons helping leadership quickly understand what's happening.
- Live business visibility, anywhere – With the Cockpit App (insights on the go), leadership can track outlet performance in real time from anywhere, making it easy to stay on top of the business even while traveling or away from the restaurant.
- Pilferage kept in check – Restroworks' AI-powered theft control monitors billing activity across all three brands and flags unusual voids, discounts, and deleted bills, helping the team catch issues early and reduce pilferage.
- Smarter guest intelligence – Restroworks' guest intelligence highlights loyal and high-value guests based on their visit frequency, spending, and ordering behaviour. This helps the team recognize their most valuable guests and create a more personalized experience for them.
- Every new brand starts with clear insights – The same analytics and daily metrics extend to every new concept, so FIO can launch a new brand like Kaméi and read its numbers from day one.
The Outcome
Deeper guest understanding, confident expansion, full control
- Elevated guest experiences – Every visit adds to the guest's profile, helping the team understand their preferences and offer a better experience each time they return.
- Faster and better data-driven decisions – Daily, weekly, and monthly performance is clear the moment the day begins, with nothing compiled by hand.
- New outlets are easier to manage – When FIO launches a new concept, like Kaméi in Saket, leadership can see its numbers from day one, with the same visibility it has everywhere else.
- Leadership always in the loop, on-site or not – Leadership always stays connected to daily performance whether they are in the restaurant or away, so decisions never wait on being back in the business.
- R&D based on real data – Data guides FIO’s food experimentation to ensure new dishes are on-trend and align with guest preferences.
