How FIO Uses Restroworks to Power Data-Driven Expansion and Seamless Customer Experience

About FIO Restaurants

Founded by Gautam Mediratta in 2009 at the Garden of Five Senses, FIO blends decades of catering expertise with experiential dining. Known for fresh, healthy food, it has expanded with Kaméi (Asian) and The FIO Table (Mediterranean).

“Restroworks, in general, has really kind of solved a lot of problems in terms of data analysis. I would say that is the biggest highlight for us at FIO.”
- Team FIO
The Challenge
Enhancing Experience with Deeper Guest Understanding and Multi-Outlet Oversight

As FIO scaled, they encountered growing complexity in customer engagement, data utilization, and operational oversight:

  • Disconnected Guest Data - Inability to track guest preferences, visit history, and dietary restrictions across visits.
  • Manual Insights - Daily performance reviews lacked clarity and required manual compilation.
  • Expansion Monitoring - Difficulty in managing and monitoring new ventures remotely.
  • Health & Experience Focus - Brand identity rooted in “fresh” and “healthy” needed to be reflected in data-backed service enhancements.
  • Real-Time Access - Owners traveling or off-site lacked immediate operational visibility.
Restaurant staff trying to manage reports
A lady liking the Restroworks point of sale interface
The Solution
Data-Driven Guest Management and Remote Operational Control with Restroworks

Restroworks enabled FIO to unify guest data, improve performance tracking, and confidently scale operations:

  • QMS-Enabled Guest Profiles - Tracks individual guest preferences, allergies, visit frequency, and billing history.
  • Daily Snapshot Analytics - Auto-generated performance data including MTD comparisons and YOY metrics.
  • Remote Access and Oversight - Real-time insights are available to leadership regardless of physical location.
  • Integrated Sales Intelligence - Helps identify high-value customers and understand spending behavior.
  • Scalable Analytics Framework - Supports informed decisions around new concepts and menu innovations.
Person liking the Restroworks Point of sale interface
The Measurable Impact

Customer-Centric Intelligence, Confident Expansion, and Operational Clarity

  • Unified Customer Understanding - Every guest interaction is logged and learnable.
  • Real-Time Business Overview - Morning reports instantly clarify daily, weekly, and monthly performance.
  • Confident Expansion - Leadership can scale ventures like Kaméi and The FIO Table with consistent visibility.
  • Remote Operational Control - Traveling owners remain connected to daily metrics.
  • Informed R&D - Data guides food experimentation, aligning with evolving health trends and customer preferences.

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The Future of FIO

FIO is expanding its culinary reach while maintaining its focus on experience, health, and innovation. With new concepts launching and transitioning toward Mediterranean offerings, FIO uses Restroworks to support ongoing R&D and consistent guest experiences at scale.

Conclusion: Experience Meets Intelligence

FIO leverages Restroworks to synchronize guest insights, operational performance, and expansion oversight. The platform anchors FIO’s growth with data-backed confidence and experience-driven execution.

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