Howard Johnson Plaza cuts check-out time by 50% by integrating Restroworks POS with Opera Cloud PMS through OHIP

About Howard Johnson Plaza in Deira, Dubai

Howard Johnson Plaza by Wyndham is a globally recognized hotel brand with over 200 properties in 15 countries. The Howard Johnson Plaza, a 196-room property, operates multiple revenue centers, including Mustard and Mint (a specialty restaurant), Pool Bar, Room Service, and Al Muraqabaat (a fine-dining restaurant).

To provide a frictionless guest experience and streamline back-end operations, the hotel needed a seamless integration between its POS and Oracle Opera Cloud PMS—a challenge that Restroworks helped solve.

Integrating Restroworks with Opera Cloud PMS has been a game-changer for us. We’ve eliminated billing errors, reduced checkout times by 50%, and saved countless hours in manual reconciliation. The seamless automation allows us to focus more on enhancing the guest experience.

Sanjay Singh,

Cluster General Manager, Howard Johnson Plaza in Deira, Dubai

The Challenge

Manual Inefficiencies Slowing Down Operations

Before integrating Restroworks, Howard Johnson Plaza faced critical inefficiencies in its billing and operational processes:

Manual Transaction Postings: Staff had to manually post charges from POS to PMS, leading to billing errors and discrepancies.
Delayed Guest Check-Outs: Lack of real-time synchronization caused longer processing times, frustrating guests and slowing down front-desk efficiency.
Time-Consuming Financial Reconciliation: Manual data entry meant accounting teams spent hours correcting errors and reconciling revenue across multiple outlets.
Fragmented Data Management: The lack of integration made it challenging to track guest preferences, affecting personalization and service quality.

These challenges resulted in operational slowdowns, revenue leakage, and a subpar guest experience.

The Solution

Seamless Restroworks & Opera Cloud PMS Integration

Restroworks implemented a real-time cloud integration with Opera Cloud PMS through OHIP (Oracle Hospitality Integration Platform), transforming Howard Johnson Plaza hotel operations.

Billing Accuracy Achieved: Eliminated manual errors by automating POS-to-PMS charge transfers.
Instant Data Synchronization: Room charges, restaurant bills, and service fees now update instantly across departments.
Faster Guest Check-Outs: Reduced checkout processing time by 50%, ensuring a seamless departure experience.
Automated Financial Reconciliation: Saved the accounting team 20 hours per month by eliminating manual posting and reconciliation.
Personalized Guest Experience: Enabled staff to access guest preferences in real time, improving service consistency across all revenue centers.

The Measurable Impact

Efficiency, Accuracy & Guest Satisfaction

With Restroworks, Howard Johnson Plaza achieved:

100% Reduction in Billing Errors: Cut billing discrepancies from 5% to 0%, eliminating guest charge disputes.
50% Faster Check-Outs: Reduced guest wait times significantly, enhancing customer satisfaction.
12 Hours Saved Per Week: Eliminated manual corrections, freeing up staff for high-value guest interactions.
20 Hours Saved Per Month in Financial Reconciliation: Automated postings allowed the accounting team to focus on strategic financial planning.
Real-Time Revenue Tracking: Seamless integration ensured all financial data is consolidated and accessible instantly.

Conclusion: A Scalable & Guest-First Approach to Hospitality

By integrating Restroworks with Opera Cloud PMS, Howard Johnson Plaza has transformed its guest experience and operational efficiency. Faster check-outs, error-free billing, and automated financial processes have allowed the hotel to focus on what truly matters—delivering an exceptional guest experience.

Looking to streamline hotel operations? Learn how Restroworks can revolutionize your hospitality efficiency.