How Ama Cafe Scaled a 5-Floor Operation Seamlessly Using Restroworks

About Ama Cafe

Founded by Tenzin in 2013, Ama Cafe started as a small Himalayan-style café in Delhi’s Majnu Ka Tila. Known for its bakery and breakfast offerings, it has grown into a five-floor destination with locations in Delhi and Dehradun, serving a Himalayan-inspired menu.

“With the help of Restroworks, we’ve scaled to five floors. The tablet and QR ordering systems reduced mistakes, improved speed, and helped us make data-driven decisions. It would have been impossible with the traditional KOT system.”
Tenzin, Founder, Ama Cafe
The Challenge
Managing Growth Across Multi-Floor Operations

As footfall increased and operations expanded, Ama Cafe faced operational constraints that limited efficiency:

  • Manual Order Flow Across Five Floors - The Traditional KOT system was impractical due to repeated physical movement between floors.
  • Limited Order Accuracy - High error rates due to verbal miscommunication and lack of order confirmation.
  • No Real-Time Business Intelligence - Inability to track key metrics like table turnover, sales patterns, and peak-hour insights.
  • Customer Wait Time & Table Management - Lack of systematic guest management during peak hours created inefficiencies.
  • Menu Visibility & Decision Fatigue - Static menus without visuals reduced the quality of guest decision-making.
Kebab shop staff in the kitchen
The Solution
Efficient Multi-Floor Order Management with Restroworks

Restroworks enabled Ama Cafe to scale operations efficiently while maintaining quality service:

  • Tablet-Based Ordering System - Deployed 10+ tablets across floors for faster, error-free order-taking. Built-in repeat-order flow ensured accuracy.
  • QR Code Ordering - Enabled guests to browse menus and place orders on their phones, reducing server load and improving turnaround time.
  • Photo-Based Menu Display - Helped customers make informed choices, improving guest satisfaction and reducing decision-making delays.
  • Hourly Sales Reports - Empowered the team to optimize operating hours, extended closing time by 30 minutes after discovering a high 9–10 PM sales drop-off.
  • Real-Time Insights via Mobile App - Owner receives up-to-date reports remotely, allowing swift operational decisions.
  • Improved Table Turnover Monitoring - Identified and reduced high table turnover times, enhancing throughput.
The Measurable Impact

Data-Driven Growth, Precision, and Scalability

Restroworks enabled Ama Cafe to:

  • Run a five-floor café without operational friction.
  • Eliminate manual KOT dependency.
  • Improve order accuracy through a mandatory confirmation workflow.
  • Optimize closing hours, leading to higher late-evening sales.
  • Reduce table turnover time through analytics-led interventions.
  • Streamline order flows with QR and tablet-based systems.

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The Future of Ama Cafe

Ama Cafe plans to expand slowly but deliberately, with upcoming locations in Dehradun Mall, South Delhi, and Gurgaon. The focus remains on maintaining quality and bringing Himalayan café culture to urban spaces powered by systems that support controlled, data-backed scaling.

Conclusion: System-Driven Growth with Himalayan Roots

With Restroworks, Ama Cafe transformed from a one-page menu café to a multi-floor brand with Himalayan character and operational clarity. Real-time reporting, reduced errors, and customer-led ordering workflows are the backbone of its controlled expansion strategy.

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